Diamond Aud Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Diamond Aud Casino website, account services, games, payment facilities, promotional offers and any related features made available through the website. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

You should read these terms together with any game rules, promotion rules, privacy information, responsible gambling information and notices shown on the website. If a specific rule for a game or promotion conflicts with these general terms, the specific rule will generally apply to that game or promotion to the extent of the inconsistency.

Diamond Aud Casino may update these terms from time to time. Changes may be made to reflect changes in law, technology, products, security requirements or business practices. The updated version will be published on the website with a revised date where appropriate. Your continued use of the website after an update means that you accept the revised terms. If a change is not acceptable to you, you should stop using the services and follow the available account closure process.

Eligibility and lawful use

You must be legally permitted to access online gambling services in the place where you are located. You must also meet the minimum legal age that applies to you. The website is intended for adults only. Diamond Aud Casino may ask for information or documents to verify your age, identity, location or source of funds before allowing access to some or all services.

You are responsible for checking whether online gambling is lawful for you. You must not use the website if doing so would breach any law, regulation, court order, licence condition or other legal restriction that applies to you. You must not access the website from a location where the services are unavailable or prohibited.

Account information and security

You must provide information that is accurate, current and complete when registering or using an account. You must update your details if they change. An account must be used only by the person in whose name it is registered. You must not create an account for another person, allow another person to use your account or operate more than one account unless expressly permitted by the website.

• Keep your username, password and other security information confidential.
• Use a strong password and take reasonable steps to protect the device used to access your account.
• Tell Diamond Aud Casino promptly if you believe your account has been accessed without permission.
• Do not use another person’s account or provide false, misleading or incomplete information.
• Accept responsibility for activity carried out through your account unless you have promptly reported unauthorised access.

Diamond Aud Casino may suspend, restrict or close an account where information cannot be verified, where the account appears to be operated unlawfully or where the account is connected with fraud, misuse, responsible gambling concerns or a breach of these terms.

2. Games, deposits and withdrawals

Playing games

You must review the rules for a game before participating. Those rules may explain how bets are placed, how outcomes are determined, how winnings are calculated and when a round is considered complete. You are responsible for checking your selections and stake before confirming a bet. Once a bet has been accepted, it may not be changed or cancelled except where the applicable game rules or law allow it.

Game outcomes are determined by the relevant game system and applicable technical processes. Results may be affected by temporary interruptions, maintenance, communication failures or other technical issues. If a technical error affects a game, bet or account balance, Diamond Aud Casino may take reasonable steps to correct the error and settle the affected activity in accordance with the applicable rules and legal requirements.

Deposits and account funds

Deposits must be made using a payment method that you are authorised to use. You must not use a payment account, card or other financial instrument belonging to another person without proper authority. Payment providers may apply their own terms, fees, security checks or processing requirements. Diamond Aud Casino does not control the policies of independent payment providers.

You should only deposit money that you can afford to lose. Gambling funds are not a substitute for household income, savings or money needed for essential expenses. You should keep your own records of deposits, withdrawals, bets and account activity and report any concern as soon as possible.

Diamond Aud Casino may conduct identity, fraud, payment or financial checks before processing certain transactions. A transaction may be delayed, declined or returned where information is incomplete, a payment method is not accepted, a security concern is identified or a legal requirement applies. Any applicable transaction conditions or fees will be shown where relevant.

Withdrawals and verification

Withdrawal requests are subject to account verification, compliance checks, applicable game rules and any conditions clearly displayed on the website. You may be asked to confirm your identity or provide supporting documents before funds can be released. Documents must be genuine, readable and current. Providing false or altered documents may result in account restriction and further action where required.

Funds may be returned to an approved payment method or processed in another permitted way. Diamond Aud Casino may apply reasonable anti-fraud controls and may require a withdrawal to be returned through the same method used for a deposit where this is appropriate and legally permitted. You are responsible for checking any tax obligations that may apply to you.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may have separate terms. These may include eligibility requirements, participation steps, expiry conditions, wagering or play-through requirements, game restrictions, maximum values and withdrawal conditions. You should read the relevant promotion terms before opting in or using a promotional benefit.

Diamond Aud Casino may refuse, withdraw or limit a promotional benefit where a person is not eligible, where the promotion has been misused or where activity appears designed to obtain an unfair advantage. A promotion must not be used in connection with fraud, collusion, automated play or any other improper activity.

3. Responsible gambling, privacy and acceptable use

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with borrowed money or funds needed for everyday living. Take regular breaks and avoid gambling when you are upset, under the influence of alcohol or other substances, or trying to deal with financial or personal problems.

• Set personal deposit, spending or session limits where those tools are available.
• Use time reminders and take breaks from gambling activity.
• Never chase losses or increase stakes to try to recover money.
• Consider self-exclusion or account closure if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Requests for limits, breaks, self-exclusion or account closure should be made using the responsible gambling or account support process shown on the website. A self-exclusion or closure request may not cancel bets that have already been accepted, subject to the applicable rules and law. You must not attempt to open or use another account during a self-exclusion period.

Privacy and personal information

Diamond Aud Casino may collect and use personal information to create and manage accounts, process payments, verify identity, provide customer support, operate games, prevent fraud, meet legal obligations and improve the website. Personal information will be handled in accordance with the applicable privacy notice and relevant privacy laws.

You should review the privacy information before using the website. It explains the types of information collected, how information may be used or shared, how long it may be retained and the choices available to you. Third-party service providers may process information for payment, verification, technology, security or other operational purposes.

Acceptable use

You must use the website honestly, lawfully and only for its intended purpose. You must not interfere with the website, introduce malicious software, attempt to bypass security, scrape or copy restricted content, use bots or automated tools, manipulate a game, exploit an error, engage in collusion or use the services for money laundering or other unlawful activity.

You must not upload, transmit or publish material that is unlawful, threatening, abusive, defamatory, discriminatory, misleading or harmful. Diamond Aud Casino may remove content, block access or report conduct to relevant authorities where it considers this necessary or appropriate.

4. Website access, liability and account closure

Website availability

Diamond Aud Casino aims to keep the website and services available, but continuous or uninterrupted access cannot be guaranteed. Access may be unavailable because of maintenance, upgrades, technical faults, network problems, security incidents, third-party failures or circumstances outside reasonable control.

Information on the website is provided for general information and may change without notice. While reasonable care may be taken, Diamond Aud Casino does not guarantee that all content will always be complete, current, accurate or free from errors. You should check the relevant game, promotion and account information before relying on it.

Intellectual property

The website and its content, including text, graphics, logos, software, design, images and trade marks, are owned by or licensed to the relevant rights holder. You may use the website for personal, lawful use only. You must not copy, modify, distribute, reproduce, publish, sell or commercially exploit website content without permission.

Liability and events outside control

To the extent permitted by law, Diamond Aud Casino is not responsible for loss caused by your failure to keep account information secure, your misuse of the website, inaccurate information supplied by you, interruptions outside reasonable control or the actions of independent third parties. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

You are responsible for having suitable equipment, internet access, software and security arrangements to use the website. You should keep devices updated, use reputable security software and avoid accessing your account on shared or public devices where possible.

Suspension and closure

You may stop using the website and request account closure at any time through the available account process. Diamond Aud Casino may suspend, restrict or close an account if you breach these terms, fail verification, use the services unlawfully, create a security or financial risk, or where closure is required by law or responsible gambling procedures.

After suspension or closure, you must not attempt to access or create another account without permission. Any unsettled activity will be handled under the applicable game rules and legal requirements. Verified funds remaining in an account will be dealt with in accordance with those requirements, subject to any lawful deductions, disputed transactions or amounts connected with fraud or a breach of these terms.

Governing law and questions

These terms are intended to operate consistently with applicable Australian laws and any mandatory requirements that apply to online gambling services and consumers in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

If you have a question about these terms, your account, a transaction or a game, use the customer support or help facilities available on the Diamond Aud Casino website. Please provide enough information for the issue to be identified, but do not send passwords or unnecessary sensitive information. You may also review the website’s privacy and responsible gambling information before contacting support.