Privacy Policy

Information we may collect

The information handled by an online casino will depend on how you use the website and the services available to you. We may collect information that you provide directly, information created when you use your account, and technical information sent by your device. We try to collect information that is relevant to operating the website and providing services to players in Australia.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or correspondence details, contact details, login information and account preferences. We may also retain records of communications with you, including questions, complaints, support requests and information provided when you ask us to help with your account.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or age verification information. This can include copies or details from identity documents, information used to confirm your address, and records of checks carried out to protect the website from fraud, misuse or unauthorised activity. Verification information is handled for account safety, responsible operation and compliance with applicable obligations.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances, refunds and other transactions. Payment providers may process payment credentials directly, and we may receive limited information needed to confirm a transaction, investigate an issue or keep an accurate account history. Transaction records may include dates, amounts, status information and relevant account references.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device characteristics, language settings, pages visited, approximate location based on technical data, and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support essential functions, improve performance and understand general website usage.

How and why we use information

We use personal information for purposes connected with providing and managing an online casino service. The information we use will depend on the circumstances, the type of service involved and the choices you make. We may use it for the following purposes:

• Creating, maintaining and administering your account, including checking account details and providing access to available services.
• Processing deposits, withdrawals and other transactions, keeping account records accurate, and responding to payment or transaction questions.
• Carrying out age, identity and account verification checks and protecting the website against fraud, money misuse, cheating, collusion, account takeover and other unauthorised activity.
• Providing customer support, handling complaints, investigating incidents and communicating with you about your account or a service request.
• Operating, securing and maintaining the website, including diagnosing technical problems, preventing malicious activity and improving reliability.
• Understanding how players use the website so that we can improve navigation, content, functionality and the general user experience.
• Sending service messages that are necessary for account administration, security, transactions, verification or changes to the services.
• Sending promotional or marketing communications where permitted and where you have provided the required permission or have otherwise chosen to receive them.
• Meeting record-keeping, reporting and other obligations that apply to the operation of an online gambling service.
• Establishing, exercising or defending legal rights, resolving disputes and protecting the interests of players, the website and other people.

Depending on the situation, information may be used because it is needed to provide a service you have requested, to keep the website secure, to meet a legal or operational obligation, to protect a person from harm, or because it supports a legitimate business purpose. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for marketing at any time, although withdrawal will not affect processing that is necessary for account operation, security, transactions or legal obligations.

Sharing, security and retention

When information may be shared

We may share relevant information with trusted service providers that help operate the website and provide services to players. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, security monitoring, analytics or other necessary functions. They should only use information for the services they provide or as otherwise permitted.

Information may also be shared where necessary to protect the website or another person, investigate suspected fraud or unlawful activity, respond to a valid request or legal process, resolve a dispute, or support a business transfer or restructuring. We do not treat the sale of personal information as a purpose of running the website. Any sharing is intended to be relevant to the purpose for which the information is being handled.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Examples may include access controls, account security measures, monitoring, secure transmission methods and limiting access to people or providers who need information for their work. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal or regulatory obligations. When information is no longer needed, it may be deleted, anonymised or securely disposed of. Closing an account does not necessarily result in the immediate deletion of every record. Some account, verification, payment and transaction records must be kept for a period required by law, even after an account is closed.

Service providers and overseas handling

Some service providers may store or process information in locations outside Australia. If information is handled in another country, we take reasonable steps to use suitable providers and protections appropriate to the nature of the information and the service being provided. The countries involved may depend on the technology, payment, verification, security and support providers used from time to time.

Cookies and similar technologies

Cookies are small text files or similar technologies that may be placed on your device when you use the website. Some cookies are necessary for functions such as keeping you signed in, maintaining security, remembering settings or supporting transactions. Other cookies may help us understand website traffic, measure performance, remember preferences or make content more relevant.

Your browser may allow you to view, block, delete or limit cookies. You can manage cookie preferences in your browser settings. If you block or delete essential cookies, some parts of the website may not work correctly, and account or transaction functions may be affected. Cookie controls do not necessarily delete information that has already been collected for account, security, transaction or legal purposes.

Your privacy rights and how to contact us

You may have rights relating to the personal information we hold about you. These rights can depend on the circumstances and may be subject to identity checks, security requirements, legal exceptions and the need to protect other people. You can ask us to:

• Provide access to personal information we hold about you, together with an explanation of how it is being used where appropriate.
• Correct information that is inaccurate, incomplete or out of date.
• Delete personal information where there is no continuing reason for us to keep it and deletion is permitted.
• Withdraw your consent to receive marketing communications. You can also use an unsubscribe option included in a marketing message where one is provided.
• Explain how a privacy request will be handled or raise a concern about the way information has been used.

To exercise your data rights, including requesting access, correction or deletion of your data, or withdrawing consent to marketing, contact support@diamondaudcasino-online.click. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before responding, particularly where a request involves account information, verification documents, payment records or a change to account security details.

We will consider and respond to privacy requests within a reasonable period. In some cases, we may need to refuse or limit a request because information must be retained for legal, security, fraud prevention or dispute-related reasons. If that happens, we will aim to explain the reason in clear terms. A request to stop marketing will not stop essential account, security, verification or transaction messages.

Changes to this policy

We may update this Privacy Policy when our services, information practices or obligations change. The updated version will apply from the time it is made available on the website, unless a different date is stated. We encourage you to review this page from time to time so that you remain aware of how information may be handled. If a change is important, we may provide a notice through the website or by another appropriate account communication.